FAQ
Questions? Just want to shmooze? We would love to hear from you! Make sure to follow us on instagram to see new pieces, enter giveaways and more!
info@rachieshnay.com
(917)565-2364
@rachieshnay
Can we Return?
Unfortunately, we do not accept refunds, however we will provide you with a store credit for up to 7 days after purchase is received.
We charge a $50 fee for all exchanges which includes shipping, restocking and resizing fees.
How long will it take for us to get our orders?
Since all of our pieces are made to order, we expect a 2-8 week window for you to receive your order. Please contact us if you need the item by a certain date and we will do our best to accommodate you. You will receive an email once the order has shipped. Often times you will receive your order within 21 business days but we cannot guarantee anything! Custom orders may take up to 8 weeks.
How does international shipping work?
We ship globally via DHL service. All international clients are responsible for paying their respective duties and taxes based on their country's policy. We are not responsible for duties and taxes.
Do you give away free jewelry?
Why YES, we do! I never thought you would ask! Follow @rachieshnay on instagram so you can enter for a chance to win one of our Marvelous Mazel giveaways!
Do you gift wrap?
All of our pieces will automatically come in our signature plush velvet pouches with a tassel. But for special packaging, we have custom beautiful gift bags with a tied ribbon and card. Rachie Shnay is all about the art of gift giving so we want to make that special someone feel extra extra special when receiving their package! We are happy to write a card for you too!
Do you give gift cards?
Yes! Email us and we will issue you a gift card for that special someone!